Conference and Banqueting Service Coordinator

4 weeks ago


Belfast, United Kingdom Titanic Hotel Belfast Full time

Job Purpose

To deliver exceptional Conference & Banqueting services within the hotel, adhering to the highest standards of quality and customer satisfaction.

Main Responsibilities/Key Tasks

To set up, service, and clear meeting rooms as per the weekly function sheet, ensuring seamless execution and exceptional presentation.

To provide attentive and personalized service to clients, ensuring their needs are met and exceeded.

To maintain open communication with the Sales Co-ordinator, other departments, and management, addressing any changes or difficulties within the daily operations.

To assist in the setup of banquets and functions as requested by the Conference & Banqueting Manager.

To ensure that all Conference & Banqueting areas are kept clean, tidy, and efficiently organized, including storage areas.

To provide a high standard of customer service and hospitality, ensuring a memorable experience for clients.

To report any maintenance faults or issues to the maintenance department, and follow through on remedies.

To develop and maintain good working relationships with all departments in the hotel, fostering a collaborative and supportive environment.

To attend relevant training sessions as required, enhancing skills and knowledge to deliver exceptional services.

To adhere to the company's dress code and grooming policy at all times, maintaining a professional image.

To undertake special duties or work outside the normal daily/weekly routine, as requested by the Line Manager/Operations Manager.



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