Customer Service Representative

4 weeks ago


Penzance, Cornwall, United Kingdom Tesco Full time
About the role

We are seeking a Customer Service Representative to join our team at Davy Penzance Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.

Key responsibilities:
  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Process transactions accurately and efficiently, maintaining a high level of cash handling and stock control.
  • Contribute to visual merchandising and store displays, ensuring a visually appealing store environment.
  • Participate in training and development programs to enhance skills and knowledge.

About us

Tesco is a leading retailer committed to serving our customers, communities, and planet. We strive to create a workplace where everyone feels welcome and valued. As a Customer Service Representative, you will be part of a diverse and inclusive team, working together to deliver exceptional customer service and drive business success.

What's in it for you

As a Customer Service Representative, you will enjoy a range of benefits, including competitive pay, comprehensive training, and opportunities for career progression. You will also have access to our colleague networks, providing a space for colleagues to come together from a range of backgrounds. We offer a range of benefits to suit your needs, including discounts, shares, and cycle to work schemes. Our uniform is provided, and we have policies in place to support you for all of life's moments, big and small.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to be flexible and adaptable, with a willingness to learn and develop new skills. We are committed to providing a fully inclusive and accessible recruitment process, and we welcome applications from candidates with disabilities. Please note that we can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles.

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