Customer Service Representative

3 weeks ago

Penzance, Cornwall, United Kingdom Tesco Full time

About the Role

Overview

As a Tesco Store Assistant, you will be responsible for providing excellent customer service, working across the store in our service, picking and replenishment areas, and making decisions that are right for customers. You will also be required to handle products with care to maintain quality and ensure they reach customers in the best condition.

Key Responsibilities

  • Know your customers and serve them with passion and pride.
  • Be passionate and knowledgeable about the products and services within the store.
  • Work across the store in our service, picking and replenishment areas where required.
  • Put into practice the training you have received, so we all work safely, effectively, and serve our customers brilliantly.
  • Make decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Take part in seasonal, community, and charity events, creating a great inclusive atmosphere.
  • Be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit.
  • Handle products with care to maintain quality and ensure they reach customers in the best condition.

Requirements

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
  • To take the initiative and make decisions that are right for our customers.
  • Work well within a team and communicate openly with others.
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success.
  • Be at work on time, well presented, and ready to be a brand ambassador.

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