Loyalty Program Manager UK
4 days ago
An exciting opportunity has arisen for a highly skilled Retention Manager to join a forward-thinking iGaming company based in Manchester. As part of our team, you will play a crucial role in developing and implementing innovative retention strategies, ensuring customers remain engaged and loyal.
With a strong background in customer retention and experience working in the online casino and sportsbook sector, you will have a solid understanding of the UK market. Your ability to collect and analyse data, interpret results, and communicate insights effectively will be essential in driving business growth.
Key Responsibilities:
- Lead the development of comprehensive retention programs that align with business objectives;
- Create and implement engaging campaigns to boost customer retention and satisfaction;
- Design and optimise rewards programmes to enhance customer experience;
- Develop campaigns tailored to the UK market;
- Collaborate with teams to evaluate business needs and introduce process improvements;
- Present clear campaign results, metrics, and recommendations to internal stakeholders.
Essential Requirements:
- Proven experience in the iGaming industry, preferably within the UKGC regulated market;
- Experience managing rewards programmes or customer loyalty initiatives;
- Strong analytical and communication skills;
- Excellent organisational skills with the ability to manage multiple projects;
- Able to develop and maintain strong relationships;
- Experience leading and motivating teams to achieve goals.
The estimated annual salary for this position is £55,000-£65,000, depending on your level of experience and qualifications.
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