Strategic Decision Maker

7 hours ago


Manchester, United Kingdom Program Manager, EMEAAPAC Full time

As a Senior Customer Insight Analyst, you will be responsible for transforming customer data into actionable insights that drive business strategies.

You will collect, analyze, and interpret data to uncover patterns and trends that shape our customer strategies, improve campaign performance, and enhance the overall customer experience.

Key Performance Indicators:

  • Deliver insights that improve customer retention and elevate customer lifetime value.
  • Identify and lead initiatives that proactively address customer challenges and identify growth opportunities.

About Your Background:

  • 5+ years of hands-on data analysis experience.
  • Proficient in data visualization tools like Google Data Studio, Tableau, and PowerBI.
  • Strong SQL skills, particularly with relational databases.
  • Experience with CRM programs, customer segmentation, and lifecycle analysis.
  • Organized, with the ability to manage multiple projects simultaneously.

Compensation and Benefits:

  • $95,000 - $120,000 per year, depending on location and experience.
  • 25 days of paid holiday time, plus 4 flexible bank holidays.
  • 10% company pension plan.
  • Annual bonus scheme.
  • A host of flexible benefits and discounts.
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