Workplace Services Manager

2 months ago

Leeds, Leeds, United Kingdom Rockstar Leeds Full time

About Rockstar Leeds

Rockstar Leeds is a world-class entertainment company that creates innovative and engaging experiences. We are seeking a talented Workplace Services Manager to join our team.

Job Summary

We are looking for a highly skilled and experienced professional to manage the day-to-day operations of our building and facilities services. The successful candidate will be responsible for ensuring a safe, comfortable, and supportive environment for our staff and visitors.

Key Responsibilities

  • Overall responsibility for the building and facilities services at Rockstar Leeds.
  • Manage and develop hard and soft facilities services, including building maintenance, security, cleaning, catering, and space utilisation and strategy.
  • Ensure compliance with all relevant guidance and legislation.
  • Partner with senior leadership to drive proactive real estate growth strategies, leasehold improvement, and capital expenditure projects.
  • Manage and prioritize the Workplace Services team, ensuring they carry out their roles professionally and to the required standard.
  • Build and foster relationships with support functions, including administrative functions.
  • Contract management for buildings and facilities services, including procurement process, budget management, contract negotiation, day-to-day operational oversight, and performance management.
  • Manage Workplace Services projects and small works, ensuring all deadlines are met and communications to key stakeholders remain detailed and consistent.
  • Ensure full compliance with all legal and statutory requirements, including Health & Safety, COSHH, sustainability legislation, etc.
  • Ensure the effective documentation and development of building and facilities information, particularly operational processes and documents required for safety and compliance.
  • Work collaboratively with colleagues in Security and Business Protection to ensure that risks, security measures, and issues are being recorded, monitored, and reported.
  • Work collaboratively with colleagues in Technical Services to ensure compliance, PPM, and standards are met and maintained.
  • Oversee the management of space and desk utilisation, ensuring it is used efficiently and effectively and in line with studio requirements.
  • Assist the Workplace Strategy Team in related global projects and initiatives.

Requirements

  • Educated to degree level or with equivalent vocational education and experience.
  • 3+ years' experience successfully managing a multi-discipline Workplace team, displaying effective communication, leadership, coaching, and conflict resolution skills.
  • Experience in overseeing service contracts, including their procurement, performance, and management.

Desirable Skills

  • Excellent understanding of current safety legislation and best practice.
  • A detail-oriented, flexible self-starter with strong initiative, excellent organisational and multitasking skills.
  • Excellent planning and project management skills, with the ability to consider things from multiple angles.
  • Process-driven, but outcome-focused, and always looking for quality improvement and ensuring they are documented accurately.
  • Capable of working autonomously and alongside a wider WPS team, managing, and prioritising their own workload and understanding when and where to seek guidance and approval.
  • Ability to drive Workplace Services initiatives, plans, and projects forward and maintain excellent working relationships with other stakeholders and local management.
  • Experience in an overlapping business support field, e.g. IT, Administration, Operations.
  • Excellent communication (written and verbal) skills.
  • Creative problem-solving skills.
  • Ability to coach and develop direct reports to work as a team to ensure service meets appropriate goals.
  • Enthusiasm and the ability to create a sense of fun and motivate a team while upholding standards and maintaining discipline.
  • Proficient with Microsoft Office (Outlook, Word, and Excel).
  • Sound numerical skills and IT skills.

Language

English (en-US)

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