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Workplace Services Manager
1 month ago
At Rockstar Leeds, we're seeking a talented Workplace Services Manager to join our team. As a key member of our Workplace Services team, you'll play a crucial role in ensuring our workplace, building, and facilities services work harmoniously together to support our core business.
Responsibilities:
- Overall responsibility for the building and facilities services at Rockstar Leeds, ensuring a safe, comfortable, and supportive environment for staff and visitors.
- Working alongside other Workplace Managers, manage others in the Workplace Services team, ensuring they carry out their roles professionally and to the required standard while coaching and developing where needed.
- Build and foster relationships with support functions – work in unison with administrative functions to ensure the needs of the office are being met and sustained.
- Contract management for buildings and facilities services, including procurement process, budget management, contract negotiation, day-to-day operational oversight, and performance management.
- Management of Workplace Services projects and small works, taking them from identification through to completion, ensuring all deadlines are met and communications to key stakeholders remain detailed and consistent.
- Ensure full compliance with all legal and statutory requirements, including Health & Safety, COSHH, sustainability legislation, etc.
- Ensure the effective documentation and development of building and facilities information, particularly operational processes and documents required for safety and compliance.
- Work collaboratively with colleagues in Security and Business Protection to ensure that risks, security measures, and issues are being recorded, monitored, and reported.
- Work collaboratively with colleagues in Technical Services to ensure compliance, PPM, and standards are met and maintained.
- By working in collaboration with stakeholders, oversee the management of space and desk utilization, ensuring it is used efficiently and effectively and in line with studio requirements.
- Assist the Workplace Strategy Team in related global projects and initiatives.
Requirements:
- Educated to degree level or with equivalent vocational education and experience.
- 3+ years' experience successfully managing a multi-discipline Workplace team, displaying effective communication, leadership, coaching, and conflict resolution skills.
- Experience in overseeing service contracts, including their procurement, performance, and management.
Desirable Skills:
- Excellent understanding of current safety legislation and best practice.
- A detail-oriented, flexible self-starter with strong initiative, excellent organizational and multitasking skills.
- Excellent planning and project management skills, with the ability to consider things from multiple angles.
- Process-driven, but outcome-focused, and always looking for quality improvement and ensuring they are documented accurately.
- Capable of working autonomously and alongside a wider WPS team, managing, and prioritizing their own workload and understanding when and where to seek guidance and approval.
- Ability to drive Workplace Services initiatives, plans, and projects forward and maintain excellent working relationships with other stakeholders and local management.
- Experience in an overlapping business support field, e.g., IT, Administration, Operations.
- Excellent communication (written and verbal).
- Creative problem-solving skills.
- Ability to coach and develop direct reports to work as a team to ensure service meets appropriate goals.
- Enthusiasm and the ability to create a sense of fun and motivate a team while upholding standards and maintaining discipline.
- Proficient with Microsoft Office (Outlook, Word, and Excel).
- Sound numerical skills and IT skills.
Plus:
- A IWFM or IFMA qualification.
- NEBOSH Safety Qualification or equivalent.
- Previous experience within the Creative Industries – video games, film, television, music – would be beneficial.
- Experience with work order ticketing systems, space management tools, and construction project management platforms.
- Experience with AutoCAD.
