IT Support Specialist

3 weeks ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team as a Technical Operations Manager. This is a unique opportunity to work in a dynamic and people-driven culture where you will be supported and developed in your IT career.

Key Responsibilities
  • Provide first- and second-line support to 500+ end users, prioritizing and resolving technical issues in a timely manner.
  • Liaise with outsourced service providers to ensure ongoing service levels are maintained to ITIL standards.
  • Procure and manage IT-related hardware, software, and licenses.
  • Support the IT development network, including maintenance, backup, and upgrades.
  • Manage assets and configure and test Tablet PCs and in-house software.
  • Ensure the smooth operation of head office facilities, including maintenance, servicing, and allocation of security passes.
  • Facilitate office upgrades and improvements, and manage telephony systems.
  • Lead a team of intermediate and junior engineers, providing guidance and support as needed.
Requirements
  • Exceptional organizational and personal skills, with a strong background in general IT.
  • Experience in IT support, technical operations, or a related field.
  • Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
About Us

Interface Recruitment UK is a leading recruitment agency specializing in IT and technical roles. We are passionate about connecting talented individuals with exciting career opportunities and helping businesses find the best talent to drive their success.

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