Rooms Division Coordinator

6 hours ago

London, Greater London, United Kingdom Hilton Hotels Full time
Job Title: Rooms Division Administrator

Job Summary:

We are seeking a highly organized and detail-oriented Rooms Division Administrator to join our team at Hilton Hotels. As a key member of our front office team, you will be responsible for providing administrative support to the Director of Rooms and other members of the Rooms Division Management team.

Key Responsibilities:

  • Carry out daily administrative activities of the Rooms Division while adhering to Hilton Standards, policies, and procedures.
  • Provide secretarial support to the Director of Rooms and other members of the Rooms Division Management team as required.
  • Oversee and take ownership of the daily general cashiering for the hotel.
  • Have process orders for departments in Rooms Division, do regular stock takes, and ensure stock levels are kept in line with business demands.
  • Receive and distribute postal mail.
  • Work on billing enquiries and resolve outstanding quarries with the Front Office team.
  • Take notes in official meetings relating to team members.
  • Work with centralised finance team to resolve any posting concerns in the PMS system.
  • Identify and build internal and external relationships.
  • Carry out all filing.
  • Assist and work on with special projects as requested.

Requirements:

  • Superb can-do attitude and ownership with the ability to work on your own as well as in a group.
  • Excellent verbal and written communication skills.
  • Excellent administration and IT skills.
  • Committed to delivering a high level of customer service, both internally and externally.
  • Flexibility to respond to a range of different work situations.
  • Ability to work under pressure.
  • Experience using a Property Management system, ideally OnQ.

What We Offer:

  • 28 days paid holiday increasing with service.
  • Exclusive high-street discounts through Perks at Work portal.
  • Industry-leading Team Member discounts on hotel stays for you, your family, and friends.
  • Access to leadership and development programmes through Hilton University.
  • Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace.
  • Reward programmes, incentives, and team member recognition, as well as long service awards.
  • 50% off in Hilton restaurants and bars (subject to individual outlets).
  • Refer a Friend Scheme.
  • Uniforms provided and laundered complimentary.
  • Free meals on shift.

About Us:

Hilton Hotels is a global hospitality company that offers unforgettable experiences for our guests. We know it takes hundreds of jobs to create these experiences, and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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