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Rooms Division Manager

2 months ago

London, Greater London, United Kingdom Sea Containers London Full time

Job Summary:

The Director of Rooms at Sea Containers London is a pivotal leadership role that oversees the seamless operation of our guest accommodations, ensuring an exceptional experience for our guests. As a strategic thinker with a passion for hospitality, you will lead a dedicated team, fostering a positive and collaborative working environment.

Key Responsibilities:

  • Rooms Division Management:
    • Oversee the day-to-day operations of Front Office, Housekeeping, Guest Services, and Concierge departments.
    • Ensure the delivery of exceptional service and a memorable guest experience.
  • Team Leadership:
    • Lead and inspire a dedicated team, fostering a positive and collaborative working environment.
    • Provide guidance and mentorship to department heads, promoting professional development.
  • Guest Satisfaction:
    • Monitor guest feedback and implement strategies to enhance guest satisfaction.
    • Address and resolve guest concerns in a timely and effective manner.
  • Revenue Optimization:
    • Collaborate with the Revenue Management team to implement strategies for maximizing room revenue.
    • Ensure effective inventory management and pricing strategies.
  • Training and Development:
    • Implement training programs to enhance the skills and knowledge of rooms division staff.
    • Conduct regular performance reviews and set goals for continuous improvement.
  • Quality Assurance:
    • Uphold and enforce quality standards in rooms division operations.
    • Conduct regular inspections to ensure cleanliness, orderliness, and compliance with brand standards.
  • Collaboration with Other Departments:
    • Work closely with Food and Beverage, Sales, and Marketing teams to ensure a cohesive and integrated guest experience.
    • Collaborate with Maintenance and Engineering for the upkeep of guest accommodations.

What We Offer:

As a valued member of our team, you will enjoy a competitive salary, bonus structure, and a range of benefits, including:

  • Guest experience including dinner and drinks
  • Five complimentary nights a year at any of our hotels
  • Friends and family discounts across our hotels
  • 50% discount in our restaurants and bars
  • Discounts in our spa and cinema
  • Contribution towards Health - Cash Plan
  • Life Assurance
  • Length of service incentives (additional holiday)
  • Bespoke training programmes
  • Free meals on duty
  • Incentives such as Ride-to-Work and season ticket loan
  • Quarterly employee award ceremony and company staff parties
  • Perkbox offering retail discounts
  • Employee assistance programme