Customer Service Experience Manager
2 days ago
At Cherry Professional, we are seeking an exceptional individual to join our Customer Support Team as a Customer Service Experience Manager.
This pivotal role is integral to the success of our business, requiring a strong background in customer service and effective communication skills.
The primary responsibilities of this position include managing the end-to-end customer support experience, adhering to SLAs and KPIs, utilizing and maintaining company systems to record and track customer interactions, and collaborating with internal and external stakeholders.
We offer a competitive salary of £26,150, along with fantastic benefits and career progression opportunities. This role is based in Nottingham NG8 and involves working Monday to Friday on a rolling shift pattern between 8:30 AM and 6 PM, with a 6 AM – 2 PM shift available post-probation and security clearance.
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Customer Experience Lead
2 weeks ago
East Midlands, United Kingdom White Stuff Full timeJoin White Stuff as a Customer Experience LeadWe're looking for an experienced team leader to lead our customer service team in delivering exceptional experiences across all channels. This role requires a strong passion for customer service, excellent people management skills, and the ability to champion our brand and values.Key Responsibilities:* Lead a...
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Customer Experience Coordinator
4 weeks ago
East Midlands, United Kingdom Travel Counsellors Full timeAs a key member of our Support Office team, you will play a vital role in delivering exceptional customer experiences for our Travel Counsellors and customers.About the RoleWe are seeking a highly organised and flexible individual to join our team as a Customer Experience Coordinator. In this dynamic role, you will provide professional and world-class...
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Customer Experience Coordinator
3 weeks ago
East Midlands, United Kingdom Stonewater Full timeWe are looking for a dedicated Customer Experience Coordinator to join our team at Stonewater. In this role, you will work closely with the Customer Experience Team to ensure that all administrative tasks are completed efficiently and effectively.You will be responsible for processing incoming and external mail, as well as contributing to the achievement of...
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Customer Experience Representative
2 weeks ago
East Midlands, United Kingdom Halfords Group PLC Full timeAbout the RoleWe are looking for a Customer Experience Representative who is passionate about delivering exceptional customer service. As a key member of our team, you will be responsible for working with customers' vehicles in our car park and bikes in-store, ensuring that they receive a market-leading service.In this role, you will work on a rota basis,...
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Customer Experience Strategist
2 days ago
East Midlands, United Kingdom Kappture Full timeJob SummaryWe are seeking an experienced Product Manager to lead the development and execution of our product roadmap. As a key member of our R&D team, you will work closely with cross-functional teams to deliver high-quality products that meet customer needs and drive business growth.Key Requirements:Digital Solutions Expertise: Proven experience in...
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Customer Service Representative
3 weeks ago
East Midlands, United Kingdom Blue Arrow Full timeBlue Arrow, a leading provider of workforce solutions, is seeking a Customer Service Representative to join their team in Derby. This full-time permanent role offers an exciting opportunity for individuals with a passion for delivering exceptional customer experiences.About the RoleThe ideal candidate will possess excellent communication skills, both written...
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Customer Service Expert
2 days ago
East Midlands, United Kingdom Williams Motor Co Ltd Full timeWilliams Motor Co LtdAbout Us:We are a family business with over 100 years of experience, renowned for delivering exceptional sales and aftersales services. Our commitment to excellence has earned us a leading position in the North West, and we continue to evolve using industry-leading practices and the latest technologies.Our Values:We pride ourselves on...
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Customer Service Expert
3 weeks ago
East Midlands, United Kingdom Chandcogroup Full timeCatering Assistant Job DescriptionWe are a leading food experience provider, part of the CH&CO Group, taking a thoughtful and mindful approach to our services. Our goal is to deliver bespoke solutions to our workplace clients, focusing on fresh food and customer satisfaction.As a Customer-Focused Catering Assistant, you will be responsible for vending...
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Client Experience Manager
1 day ago
East Midlands, United Kingdom Speedy Hire Plc Full timeAt Speedy Hire Plc, we understand the importance of providing a supportive and inclusive work environment, which is why we are seeking a Customer Service Executive who shares our values and is passionate about delivering exceptional customer service.About the RoleThis is an exciting opportunity to work with a leading provider of hire equipment and services,...
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Customer Service Training Manager
3 weeks ago
East Midlands, United Kingdom Canada Life Group (UK) Ltd (The) Full timeJob Title A career opportunity exists for an experienced Agile Trainer to join our team at Canada Life Group (UK) Ltd.,About the RoleThe successful candidate will be responsible for designing and delivering comprehensive training programs tailored to the needs of customer service representatives. Key responsibilities include managing training and onboarding,...
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East Midlands, United Kingdom The Portfolio Group Full timeCash Collection Customer Experience CoordinatorThe Portfolio Group is seeking a Customer Experience Coordinator to support our cash collection efforts. In this role, you will be responsible for engaging with clients to resolve payment and service queries.About the Role:Engage with clients about their overdue accounts.Resolve payment and service queries,...
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Customer Experience Manager
3 weeks ago
East Dunbartonshire Council, United Kingdom Halfords Full timeJob OverviewWe are a leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. We are seeking a Customer Experience Manager to join our team.This is a fantastic opportunity to drive business performance, improve customer experience, and progress your career with excellent training...
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Customer Experience Manager
4 weeks ago
West Midlands Combined Authority, United Kingdom Ambis Full timeAmbis is a leading provider of ERP software solutions. We are seeking an experienced Customer Experience Manager to join our team.The estimated salary for this role is £50,000 - £70,000 per annum, depending on experience and qualifications.Job Description:Work with Account Managers to identify customer needs and develop strategies to meet them.Collaborate...
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Customer Service Liaison
1 day ago
East Midlands, United Kingdom Speedy Hire Plc Full timeAre you passionate about delivering exceptional customer service? We are seeking a Customer Service Executive to join our team at Speedy Hire Plc in Castle Donington.About the RoleThis is an exciting opportunity to work with a leading provider of hire equipment and services, offering a range of benefits and opportunities for growth and development. As a...
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Customer Service Coordinator
2 days ago
East Midlands, United Kingdom Samsung Electronics Perú Full timeCustomer Service CoordinatorEstimated salary: 45,000 - 58,000 CZK per month.We seek a detail-oriented individual to handle sales administrative tasks. The ideal candidate should be able to follow standard practices and procedures to deliver high-quality results.Job Description:This role involves interacting with customers, processing marketing invoices and...
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Customer Experience Representative
4 weeks ago
East Midlands, United Kingdom Sytner Full timeBenefitsSytner Group is proud to offer an industry-leading benefits package. As a Sales Executive, you can expect:Enhanced holiday entitlement – 33 days, including bank holidaysIndustry-leading maternity, paternity, and adoption payCareer development opportunitiesLong service recognition every 5 yearsDiscounted car schemes and high street discountsGym...
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Campaign Executive
2 days ago
East Midlands, United Kingdom Serco Limited Full time**Key Responsibilities**As a Campaign Executive, you will be responsible for:Implementing pre-determined campaigns across all our leisure facilitiesWorking closely with our Digital Marketing Team to deliver individual marketing plans for these set campaignsCollaborating with our SME operational teams to roll out marketing promotions that support our...
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Customer Service Representative
2 weeks ago
East Midlands, United Kingdom The Portfolio Group Full timeThe Portfolio Group is seeking a Complaints Resolution Specialist to support cash collection efforts for our client. This in-office position based in Hinckley requires a strong customer-focused approach to resolve payment and service queries, primarily via telephone.About the Role:This fast-paced environment demands attention to detail and excellent verbal...
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Customer Service Team Leader
3 weeks ago
East Midlands, United Kingdom Fabric Recruitment Ltd Full timeCustomer Team Leader East Midlands with travel £27,250 + bonus and mileage Introduction to the Company This is an exciting opportunity to join a progressive, growing business as a Relief Manager. This is a great opportunity for a Customer Service Team Leader looking for the next step up, with the chance to move into a management role in...
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Customer Service Representative
2 weeks ago
East Midlands, United Kingdom Fashion Jobs Full timeAbout UsFashion Jobs is a leading retailer dedicated to providing exceptional customer experiences. We are passionate about delivering high-quality products and services that exceed our customers' expectations.Our Values:We put our customers at the heart of everything we doWe strive for excellence in all aspects of our businessWe empower our colleagues to...