Customer Experience Coordinator
20 hours ago
As a key member of our Support Office team, you will play a vital role in delivering exceptional customer experiences for our Travel Counsellors and customers.
About the RoleWe are seeking a highly organised and flexible individual to join our team as a Customer Experience Coordinator. In this dynamic role, you will provide professional and world-class customer service, supporting our Travel Counsellors to secure new bookings and manage existing ones. You will be the first point of contact for system queries, contributing to team discussions around process improvements and supporting our Travel Counsellors to adopt new ways of working and tools available.
Key Responsibilities- Act as a brand ambassador to provide exceptional customer service to new and existing Travel Counsellors
- Support Travel Counsellors to secure new bookings, including manual pricing
- Manage voluntary and involuntary changes to existing bookings
- Assist with booking cancellations
- Be the first point of call for in-house system queries
In return for your hard work and dedication, we offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits. Our company culture is built on empowering our employees to make a real difference in their communities and supporting them to achieve their career goals.
You will have the opportunity to work with a talented team of over 400 people, who are passionate about delivering exceptional customer experiences. With access to ongoing training and development opportunities, you will be able to develop your skills and knowledge to succeed in your role and beyond.
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