Customer Experience Coordinator

20 hours ago


East Midlands, United Kingdom Travel Counsellors Full time

As a key member of our Support Office team, you will play a vital role in delivering exceptional customer experiences for our Travel Counsellors and customers.

About the Role

We are seeking a highly organised and flexible individual to join our team as a Customer Experience Coordinator. In this dynamic role, you will provide professional and world-class customer service, supporting our Travel Counsellors to secure new bookings and manage existing ones. You will be the first point of contact for system queries, contributing to team discussions around process improvements and supporting our Travel Counsellors to adopt new ways of working and tools available.

Key Responsibilities
  • Act as a brand ambassador to provide exceptional customer service to new and existing Travel Counsellors
  • Support Travel Counsellors to secure new bookings, including manual pricing
  • Manage voluntary and involuntary changes to existing bookings
  • Assist with booking cancellations
  • Be the first point of call for in-house system queries
What We Offer

In return for your hard work and dedication, we offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits. Our company culture is built on empowering our employees to make a real difference in their communities and supporting them to achieve their career goals.

You will have the opportunity to work with a talented team of over 400 people, who are passionate about delivering exceptional customer experiences. With access to ongoing training and development opportunities, you will be able to develop your skills and knowledge to succeed in your role and beyond.



  • East Midlands, United Kingdom Stadium Experience Full time

    Head of Commercial PartnershipsWe are seeking a highly skilled and experienced professional to lead the growth of our commercial revenue through cricket-related sponsorship, advertising, and hospitality sales at Stadium Experience.This role will be a hands-on sales position driving the acquisition, activation, management, and sustainability of the Club's...


  • East Midlands, United Kingdom Vistry Group Full time

    Vistry Innovation Centre Coordinator OpportunityWe are seeking a highly skilled and motivated individual to join our team as a Vistry Innovation Centre Coordinator. As a key member of our team, you will play a pivotal role in the ongoing success of the Vistry Innovation Centre (VIC), an interactive and demonstration platform that is unique within the UK...


  • East Midlands, United Kingdom Vistry Group Full time

    We are seeking an experienced Innovation Experience Coordinator to join our team at Vistry Services, based in our Bardon office in Leicestershire. As a key member of our team, you will play a pivotal role in the ongoing success of the Vistry Innovation Centre (VIC), a unique interactive and demonstration platform within the UK house building industry.Key...


  • East Grinstead, United Kingdom CV-Library Full time

    Customer Service Coordinator East Grinstead £25,000 - £28,000   We are seeking a Customer Service Coordinator to join our well established and bespoke development client. The role be based in East Grinstead, West Sussex, and comes with a salary between £25,000 - £28,000.   Responsibilities for Customer Service...

  • Warehouse Coordinator

    3 weeks ago


    East Midlands, United Kingdom Westone Housing Ltd Full time

    Job Title: Warehouse CoordinatorJob Type: Full Time, PermanentWe are a building contractor located in the UK, servicing several sectors within the industry. Due to rapid growth, we are looking to expand our internal purchasing/stores department.About the Role:We are seeking a dedicated and organised Warehouse Coordinator to manage the day-to-day activities...


  • East London, United Kingdom Ballymore Full time

    Customer Service CoordinatorAs a Customer Service Coordinator at Ballymore, you will be responsible for providing exceptional customer service to our clients. Your duties will include coordinating work tasks, updating and chasing delegated tasks, and logging customer calls and emails. You will also be responsible for maintaining accurate records and ensuring...


  • South East, United Kingdom Premier Work Support Full time

    Customer Support Administrator RoleA great opportunity has arisen within one of our long established clients for a Customer Support Administrator to join their friendly Contracts Team on a full-time permanent basis.The successful candidate will be working closely with the contract sales team, dealing with daily customer requirements, coordinating projects,...


  • East Midlands, United Kingdom H&M Group Full time

    Job DescriptionWe are seeking an ambitious and experienced professional to join our team as a Department Coordinator.As a Department Coordinator, you will be responsible for overseeing a department to support the Sales and Profit of the store, working closely with your team to deliver a Customer First Experience.You will lead with a vision to secure the best...


  • East Midlands, United Kingdom Vantage Recruitment Full time

    Freight Forwarding Agent RoleWe are seeking a highly motivated and experienced Freight Forwarding Agent to join our team at Vantage Recruitment. As a key member of our operations team, you will play a pivotal role in coordinating the movement of goods worldwide.As a Freight Forwarding Agent, you will be responsible for overseeing the entire shipment process,...


  • South East London, United Kingdom Pertemps London Full time

    About the RoleWe are seeking an experienced and skilled Event Experience Coordinator to join our dynamic team in East London.As a key member of our Front of House team, you will play a vital role in delivering exceptional customer experiences across our various locations.Key ResponsibilitiesProviding exceptional front-of-house services to...


  • East Ayrshire, United Kingdom Pertemps Network Group Full time

    **Job Description**: I am delighted to bring to the market a full-time role available for leading client based in Ayrshire - and available for Hybrid working. This role is a permanent position that would suit a strong Administrator or recent Graduate with excellent analytical skills. The company offer flexible working, a fantastic working environment and...


  • Solihull, West Midlands, United Kingdom CSC Recruitment Ltd Full time €27,000 - €29,000

    Type: Permanent Our client, a reputable residential developer and house builder based in Solihull, is seeking a confident and motivated Customer Care/Service Coordinator to join their dynamic team. This is an exciting opportunity for a dedicated professional to manage customer care operations and ensure high satisfaction among new homeowners. Monitor...


  • East Midlands, United Kingdom Menzies Distribution Ltd Full time

    Job SummaryMenzies Distribution Solutions is seeking an experienced Transport Planner to join our team at our Central Planning Centre in Coalville. The planning team organises the delivery and collection of product on behalf of Menzies Distribution Solutions Limited and its customers across multiple sites, covering various different contracts.Key...


  • East Midlands, United Kingdom Vistry Group Full time

    About Vistry GroupWe are a leading developer in the UK, committed to creating exceptional living spaces and transforming communities. Our teams work together to design, build, and deliver high-quality homes that meet the needs of our customers.Job SummaryWe are seeking an experienced Assistant Technical Coordinator to join our team in Enderby,...


  • East London, United Kingdom London Churchill College Full time

    1. Introduction 1.1. The Work Experience Coordinator is responsible for connecting students with work or placement opportunities relevant to their field of study. These placements provide students with valuable experiential learning experiences, allowing them to develop skills and competencies that improve their employability. This role involves...

  • Project Coordinator

    4 weeks ago


    East Midlands, United Kingdom Belcan Full time

    Project Coordinator OpportunityWe are seeking a highly organized and detail-oriented individual to join our team as a Project Coordinator. As a Project Coordinator, you will work closely with our PMO Leads to ensure that projects are maintained through the whole project lifecycle, on time and on budget.Key Responsibilities:Initial setup, maintenance, and...


  • East Midlands, United Kingdom Vistry Group Full time

    We are seeking a skilled Technical Coordinator to join our team at Vistry North East Midlands. The successful candidate will be responsible for establishing the design of new developments, from site layouts to housetype designs and landscaping.The Technical Coordinator will play a vital role in ensuring each home meets and exceeds our high standards. This is...

  • Returns Coordinator

    5 months ago


    East Midlands, United Kingdom DHL Supply Chain Full time

    **Pay Rate**: £21,939 **Contract Type**: Permanent (Full-Time) **Shift patterns**:Monday to Friday, 8am to 4pm, 8.30am to 16:30pm **Location**:Burton-On-Trent - DE13 0BB DHL, award winning leading supply chain business is seeking a JOB TITILE to play a vital role coordinating our daily logistics requirements. **WHAT DOES THE ROLE ENTAIL?** - To monitor...


  • West Midlands Combined Authority, United Kingdom Barratt Developments plc Full time

    About the Role:We are seeking a highly skilled Customer Care Coordinator to join our team at Barratt Developments plc.As a key member of our Customer Care team, you will be responsible for ensuring that our customers receive the highest level of care and support.Key Responsibilities:Manage customer complaints and issues in a professional and timely...


  • East Midlands, United Kingdom Fusion People Ltd Full time

    Job Summary:We are seeking a highly organized and experienced Operations Coordinator to join our team at Fusion People Ltd. The successful candidate will be responsible for managing incoming calls, workforce planning, and reactive maintenance work coming through from external clients.Main Responsibilities:Scheduling work across stated contractsReacting to...