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Service Coordinator
4 weeks ago
At Trane Technologies, we are committed to creating innovative climate solutions for buildings, homes, and transportation. We are seeking a highly skilled Service (Logistics and Remedial) Coordinator to join our team.
Key Responsibilities:- Provide exceptional customer service and support to our customers.
- Schedule service technicians' workload and coordinate customers' needs and expectations.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaborate with Service, Sales, and Operations Teams to share key customer insights.
- Ensure invoices are processed timely, within approval and target limits.
- Generate regular reports on completed invoiced work orders.
- Foster strong relationships with customers through exceptional customer service.
- Support service technicians with delivery and collections of refrigerants, parts, site clearance, water sample returns, van stock management, and ensure appropriate team cover at customer sites.
- Proven experience in a customer care or service support role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Effective communication skills.
- Knowledge of processing invoices and Purchase Orders within levels of authority limits.
- Analytical thinking and problem-solving abilities.
- Proficiency in using customer service software, and MS Office Suite.
- Competitive salary and benefits, including pension, healthcare, life insurance, and wellbeing platforms.
- A fast-paced working environment.
- An excellent working culture and community.
- A structured induction plan with continued learning and development.
- A key role where you can make a direct contribution to our business.
