Customer Experience Ambassador
4 weeks ago
As a Team Member at Hollywood Bowl Group, you will be at the forefront of delivering exceptional customer experiences. You will be responsible for creating lasting memories for our customers by providing outstanding service and ensuring a fun and engaging experience for all.
Key Responsibilities
- Provide exceptional customer service, ensuring a positive experience for all customers
- Work collaboratively with the team to achieve sales and customer satisfaction targets
- Assist with the preparation and presentation of food and drink, ensuring high standards of quality and presentation
- Contribute to the maintenance of a clean and safe working environment, adhering to health and safety procedures
- Participate in ongoing training and development to enhance skills and knowledge
What We Offer
- A competitive hourly rate, with opportunities for overtime and bonuses
- Access to apprenticeship programmes and in-house management training
- Optional pension plan and additional holiday entitlement
- Free game vouchers and 30% discount on food and drink
- Access to our Employee Assistant Programme and Mental Health First Aiders
- Financial long service awards and enhanced maternity and paternity leave benefits
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
- Flexibility with working hours and shift patterns, including evenings and weekends
- Basic literacy and numeracy skills, with the ability to follow instructions and procedures
About Us
Hollywood Bowl Group is a leading provider of experiential family entertainment, with a passion for bringing people together for fun and healthy competition. With 72 centres across the UK and 12 in Canada, we offer a unique and exciting work environment, with opportunities for career development and growth.
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