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Food and Beverage Service Assistant

2 months ago

West Row, Suffolk, United Kingdom Ashdown Park Full time
About the Role

We are seeking a highly motivated and enthusiastic Food and Beverage Assistant to join our team at Ashdown Park Hotel & Country Club. As a key member of our hospitality team, you will play a vital role in delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities
  • Provide exceptional customer service to guests in our restaurants, bars, and lounges, ensuring that their needs are met and exceeded.
  • Work collaboratively with the hospitality team to ensure seamless service delivery and maintain high standards of quality and cleanliness.
  • Take food and beverage orders accurately and efficiently, providing guests with information about menu items and allergens.
  • Present and serve food and beverages to the highest standards, ensuring guest satisfaction at all times.
  • Follow all food hygiene and safety protocols at all times, maintaining a clean and safe environment for guests and colleagues.
Key Attributes
  • Excellent communication and interpersonal skills, with the ability to work well with colleagues and guests.
  • Professional and friendly demeanor, with a passion for delivering exceptional customer service.
  • Ability to work in a fast-paced environment, remaining calm and composed under pressure.
  • Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
  • Reliability and flexibility, with the ability to work a variety of shifts, including evenings and weekends.
What We Offer
  • A competitive salary and benefits package, including a commitment to pay above the living wage.
  • Generous share of the monthly Service Charge, dependent on overall sales performance.
  • Career development opportunities, including accredited training providers.
  • Enhanced holiday programme and reward scheme for long service.
  • Employee Assistance Programme - Hospitality Action.
  • Meals provided by our talented kitchen team.
  • Free parking and a range of other benefits.