Food and Beverage Assistant

4 weeks ago

West Row, Suffolk, United Kingdom Elite Hotels Full time
Job Title: Food and Beverage Assistant

We are seeking a friendly, enthusiastic, and efficient Food and Beverage Assistant to join our Conference & Banqueting team at Ashdown Park Hotel & Country Club.

As a Food and Beverage Assistant, you will help ensure that our customers across our food and beverage operations enjoy a distinctly memorable experience by providing the highest standards of service and customer care and exceeding expectations whenever possible.

Key Responsibilities:

  • To ensure all guests receive the highest level of service whilst being an ambassador for the hotel by promoting the hotel and its image.
  • To have a thorough knowledge of the hotel and thereby maximise opportunities to inform our guests of the facilities the hotel and wider group can offer when asked.
  • To ensure lounge, restaurants, meeting rooms, and functions are set up as required and assist at special events such as weddings, receptions, and corporate events, and carry out cleaning duties each day as directed.
  • To take food and beverage orders and relay them accurately, providing guests with information about menu items and allergens and if required make recommendations based on their personal preferences. Present and serve food and beverages to the highest standards ensuring guest satisfaction at all times.
  • To follow all food hygiene and safety protocols at all times.

Full training will be given in the standards that the hotel requires.

Key Attributes:

  • Must have a professional, friendly, and approachable personality with excellent interpersonal skills in order to work well with colleagues and guests.
  • Must be of smart appearance, with care taken over personal presentation and of work wear.
  • Previous experience in the food and beverage industry is preferred, however, full training will be given. What is required is enthusiasm, dedication, and a genuine passion for people with a willingness to learn about food and wine and be committed to providing the best possible customer service.
  • Must be able to work in a fast-paced, dynamic environment, remaining calm and composed at all times.
  • Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
  • Must be reliable and able to work flexible hours, including early mornings, evenings, and weekends on a rota basis (8 hour shift pattern).
  • Due to the variety of rota start and finish times and our rural location, having your own transport will be advantageous.
  • A reasonable level of fitness in order to work an 8 hour shift in a physically active role.

About Ashdown Park Hotel & Country Club:

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award-winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Benefits:

  • Generous share of the monthly Service Charge (which is dependant upon overall sales performance).
  • Career development with accredited training providers.
  • Enhanced holiday programme & reward scheme for long service.
  • Employee Assistance Programme - Hospitality Action.
  • Meals provided by our talented kitchen team.
  • We have plenty of free parking.
  • Generous 'Refer a Friend' bounty incentive.
  • We also have amazing recognition awards for exceptional customer service.
  • Reduced price stays in all of our hotels where you are treated like a guest no matter who you are (after successful completion of probation period).
  • Discounts available for spa treatments and for food and beverage (after successful completion of probation period).
  • Uniform provided.
  • Smart Pension Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts.
  • Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.

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