Customer Experience Director

2 days ago


Manchester, United Kingdom THG Full time

THG is seeking a dynamic Senior Ecommerce Executive to lead the execution of Ecommerce initiatives and drive revenue growth. As a member of our team, you will have the opportunity to work with a fast-paced global technology group that specializes in taking brands direct to consumers.

About the Role

You will lead customer journey optimization, collaborate with marketing teams, and analyze performance metrics to align with business objectives.

The ideal candidate has previous experience in fast-paced Ecommerce environments and creates an immersive customer experience.

  • Customer Experience: Deliver best-in-class customer experience through website optimization and utilize data to understand and improve the customer journey.
  • Marketing Campaigns: Build strong relationships across marketing teams to develop and execute digital marketing strategies, including PPC, CRM, App, and Affiliates.
  • Performance Analysis & Reporting: Competently utilize data to drive decisions and complete reporting of performance metrics to ensure alignment with business objectives.
  • Strategic Planning: Work with Ecommerce Managers to develop and implement initiatives and processes to support team and business goals.
  • Industry Trends: Demonstrate strong awareness of Ecommerce trends within and outside the Beauty Industry to maintain best practices.
Benefits and Salary

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.

We offer enhanced leave, wellbeing support, and other perks, including access to face-to-face and virtual appointments with our in-house GP and up to 50% staff discount on THG brands.



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