Client Experience Director

1 week ago


Manchester, United Kingdom Snaphunt Full time

About the Role

We are seeking a Client Experience Director to join our team at Snaphunt. As a key member of our organization, you will play a critical role in ensuring our clients receive exceptional support and services.

Key Responsibilities:

  • Develop and maintain strong relationships with our clients across various account levels, from junior stakeholders to senior decision-makers.
  • Identify and support growth opportunities across client accounts by understanding their needs and providing insights and recommendations to the Head of Customer Success.
  • Collaborate with the Head of Customer Success and team members to facilitate the implementation of new client initiatives and paid projects.
  • Provide initial responses to inbound tickets and queries within a 3-hour response time and collaborate with the team to ensure client queries are addressed efficiently and comprehensively.
  • Coordinate regular client touchpoints based on client categories, ensuring tailored communication strategies and consistent follow-through on agreed actions.

What You'll Bring:

  • Demonstrated experience in a customer success or client services role, preferably in a B2B SaaS or technology-driven environment.
  • Strong analytical skills, including the ability to quickly consume and assess new information and apply existing knowledge and problem-solving skills.
  • A top STEM/business degree and/or experience working in an analytical role for a top-tier technology, finance, or management consultancy business.
  • Effective communication skills, allowing you to adapt to various stakeholders and convey complex ideas clearly and concisely.
  • Proven ability to manage multiple tasks, maintain accurate documentation across numerous accounts, and ensure timely and reliable follow-up.
  • Experience in supporting project delivery and collaboration across internal teams and external stakeholders.

About Us

Snaphunt is a team driven by passion, committed to revolutionizing the way you experience recruitment and HR. We value innovation, teamwork, and client satisfaction above all else.

Estimated Salary Range:

$90,000 - $120,000 per year, depending on experience and qualifications.



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