Client Experience Advocate

4 weeks ago


Manchester, United Kingdom PHMG Full time

The world's leading audio branding agency, PHMG, is seeking a seasoned professional to play a pivotal role in driving customer satisfaction and retention across its global client base.

About the Role

The Client Care Director will be responsible for delivering exceptional customer service, identifying opportunities to improve the client experience, and working closely with the sales and operations teams to drive business growth.

Key Responsibilities

  • Provide world-class customer service to clients, ensuring their needs are met and exceeded
  • Conduct regular client reviews to understand their requirements and identify areas for improvement
  • Collaborate with the sales team to develop and implement strategies to retain existing clients and acquire new ones
  • Work closely with the operations team to ensure seamless delivery of client projects
  • Maintain accurate records of client interactions and feedback

Requirements

  • Proven track record of delivering exceptional customer service in a B2B environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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