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Service Quality Advocate

1 month ago

Manchester, United Kingdom CarFinance 247 Full time

We are recruiting a Service Quality Advocate to join our Customer Care Team at Car Finance 247. As a Service Quality Advocate, you will be responsible for ensuring that our customers receive the highest level of service and that complaints are handled efficiently and effectively.

The ideal candidate will have experience in complaint handling, case management, and building strong relationships with internal and external clients. You will also identify trends and opportunities to improve service levels and contribute to the development of processes to ensure high-quality customer experiences.

Our company offers a great opportunity for personal and professional growth, with a salary range of £25,000 - £30,000 per annum, depending on experience. Our benefits package includes flexible working hours, onsite gym, free fruit, barista bar, and juice bar, subsidised onsite parking, birthday off, enhanced maternity, paternity, and adoption leave pay, discount club, healthcare cash plan, free Employee Assistance Programme, excellent career progression across the business, and many more perks.

We are committed to creating a positive and inclusive work environment where everyone has the opportunity to thrive. If you are passionate about delivering exceptional service and have a talent for problem-solving, we encourage you to apply.