Telephony Customer Service Expert

6 days ago


Leicester, Leicester, United Kingdom Metro Bank Plc Full time
Role Summary

The Asset Management Specialist role at Metro Bank Plc is a challenging and rewarding opportunity for someone who is passionate about delivering exceptional customer service and resolving complex issues.

Key responsibilities include:

  • Working closely with customers to resolve arrears and complaints.
  • Processing forbearance and executing process controls.
  • Empathizing with customers experiencing financial hardship.
  • Handling enquiries from customers with multiple product accounts.

To be successful in this role, you will need:

  • Exceptional customer service skills and a passion for delivering high-quality work.
  • Strong communication and problem-solving skills.
  • Knowledge of Microsoft Word, Excel, and Teams.

We offer a competitive salary of £30,000 - £33,000 per annum, depending on experience. Additionally, we offer:

  • Discretionary annual bonus.
  • Generous holiday allowance.
  • Attractive pension scheme.
  • Healthcare.
  • Life assurance.
  • Colleague discounts.

We believe in supporting our employees' careers and providing opportunities for growth and development.



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