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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant at our Blackburn branch.
Key Responsibilities- Engage with customers to understand their needs and provide tailored solutions to meet their financial goals.
- Act as the first point of contact for customers in branch and over the phone, providing exceptional customer service and a positive experience.
- Proactively contact customers to identify and discuss their needs, ensuring they are aware of the full range of products and services available.
- Maintain accurate customer records and identify vulnerable customers who require additional support.
- Adhere to company policies, standards, and controls, ensuring a high level of professionalism and integrity.
- Annual discretionary bonus scheme, with an average on-target bonus of 8%.
- 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme, allowing the ability to buy and sell additional annual leave days.
- Generous employer pension contributions, up to 10% per annum dependent on employee selection.
- Access to the Lifeworks wellbeing platform, including employee assistance programme and online employee discount platform.
- Two paid volunteering days per year, allowing you to get involved with local charities and make a positive impact in your community.
- Passion for delivering exceptional customer service and a desire to help others.
- Excellent communication, engagement, and listening skills, with the ability to work well with others in a team environment.
- Ability to adapt to changing priorities and work in a fast-paced environment.
- Open to a broad range of activities and willing to grow and develop with the company.
