Duty Manager

2 days ago

Walsall, Walsall, United Kingdom AF Blakemore & Son Ltd Full time
Job Title: Duty Manager

We are seeking a highly motivated and experienced Duty Manager to join our team at AF Blakemore & Son Ltd. As a Duty Manager, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues, ensuring excellent customer service, and contributing to achieving store sales and profitability.

Key Responsibilities:
  • Support the Store Manager in ensuring a safe, legal, and high-performing store environment.
  • Assist in delivering all store operations, objectives, and KPIs.
  • Manage, coach, and support colleagues, promoting a motivated and empowered team through a positive and engaging management style.
  • Carry out performance management and absence management as necessary.
  • Take responsibility for occasional opening and closing of the store, colleague safety, and stock/cash security/accountability during shifts.
  • Conduct cash reconciliations, voids, and refunds, and other management tasks for till colleagues.
  • Be a role model and lead the team to provide an exceptional customer experience, setting us apart from competitors.
  • Work with colleagues to promote the store by identifying and acting on opportunities to engage with and support the local community.
  • Adhere to all company policies and procedures.
Requirements:
  • Previous management or supervisor experience in a food retail or similar fast-paced operation.
  • Commitment to achieving and sustaining exceptional customer service standards.
  • Ability to plan, organize, and prioritize effectively.
  • Capacity to communicate and influence at all levels.
  • Able to take appropriate action and make decisions.
  • Commitment to promoting collaborative working.
  • Enthusiasm and flexibility with a positive attitude.
  • Commitment to developing own skills and applying learning to improve own performance.
What We Offer:
  • Holiday, Maternity, and Paternity leave and pay in excess of statutory entitlements.
  • Cycle to work scheme.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development opportunities.
  • Gain hands-on experience in a high-volume, fast-paced environment.
  • Enhanced Maternity & Paternity pay packages.
  • Flexible working hours opportunity.
  • Excellent additional benefits package, including EarlyPay, 24/7 access to payslips, staff discount, wellbeing support, company pension scheme, company life insurance, NEST pension scheme, extra holiday purchase scheme, and long service awards.

We are an inclusive employer, committed to creating a fair and inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

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