Duty Manager

1 week ago

Walsall, Walsall, United Kingdom AF Blakemore & Son Ltd Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at the SPAR store within Walsall Manor Hospital. As a key member of our leadership team, you will be responsible for driving growth and excellence in store operations, customer service, and team management.

Key Responsibilities
  • Support the Store Manager in ensuring a safe, legal, and high-performing store environment.
  • Assist in delivering store operations, objectives, and KPIs.
  • Manage, coach, and support colleagues to develop a motivated and empowered team.
  • Carry out performance management and absence management as needed.
  • Take responsibility for occasional opening and closing of the store, colleague safety, and stock/cash security/accountability.
  • Conduct cash reconciliations, voids, and refunds, and other management tasks for till colleagues.
  • Model exceptional customer service and lead the team to provide an outstanding customer experience.
  • Work with colleagues to promote the store and engage with the local community.
  • Adhere to all company policies, procedures, and processes.
Requirements
  • Previous management or supervisor experience in a food retail or similar fast-paced operation.
  • Commitment to achieving and sustaining exceptional customer service standards.
  • Ability to plan, organize, and prioritize effectively.
  • Effective communication and influence at all levels.
  • Able to take appropriate action and make decisions.
  • Committed to promoting collaborative working.
  • Enthusiastic and flexible with a positive attitude.
  • Committed to developing own skills and applying learning to improve performance.
What We Offer
  • Holiday, Maternity, and Paternity leave and pay in excess of statutory entitlements.
  • Cycle to work scheme.
  • Develop your skills and capability in a supportive and diverse culture.
  • Outstanding Training and Development opportunities.
  • Gain hands-on experience in a high-volume, fast-paced environment.
  • Enhanced Maternity and Paternity pay packages.
  • Flexible working hours opportunity.
  • Excellent additional benefits package, including EarlyPay, 24/7 access to payslips, staff discounts, wellbeing support, company pension scheme, and more.
About Us

AF Blakemore & Son Ltd is a dynamic and innovative retail, wholesale, and foodservice business committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We are a company that owns 260 SPAR convenience stores and employs over 7,000 people, with a turnover of £1.3 billion.

We are a Disability Confident Committed employer, dedicated to creating a fair and inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

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