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Customer Service Team Lead

2 months ago


Poole, Poole, United Kingdom Aspire Jobs Full time
{"title": "Customer Service Team Lead", "content": "Customer Service Team Lead

Aspire Jobs is delighted to be working exclusively with our client, a luxury brand with locations across Dorset and Somerset, to find a talented Customer Service Team Lead to join their central support team based at their Head Office.

The successful candidate will have previous CRM/Contact centre mgmt or customer service leadership experience from B2C and B2B, with a proven track record of delivering exceptional customer service to high-end clients.

Key Responsibilities:

  • Lead a small customer service team of 4 to deliver aftersales bookings and sales leads to the business.
  • Ensure the highest level of customer experience is offered to customers through the booking process.
  • Understand all internal and manufacturer KPIs, maximising earnings from bookings and achieving external bonuses.
  • Manage relationship with CRM agency and data providers, developing opportunities to improve data usage and automated customer journey.

Requirements:

  • Strong problem-solving skills and ability to work in a day-to-day management role.
  • Good conflict resolution experience and ability to work with a small team.
  • Professional with strong communication skills both verbally and face to face as well as digitally.
  • Superbly well presented and able to lead by example.

About the Company:

Our client is a luxury brand with a strong reputation for delivering exceptional customer service. They offer a range of benefits, including 30 days holiday, pension, health cash plan, and mental health support.

", "lang_code": "en-US"}