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Customer Service Team Lead
2 months ago
Aspire Jobs is delighted to be working exclusively with our client, a luxury brand with locations across Dorset and Somerset, to find a talented Customer Service Team Lead to join their central support team based at their Head Office.
The successful candidate will have previous CRM/Contact centre mgmt or customer service leadership experience from B2C and B2B, with a proven track record of delivering exceptional customer service to high-end clients.
Key Responsibilities:
- Lead a small customer service team of 4 to deliver aftersales bookings and sales leads to the business.
- Ensure the highest level of customer experience is offered to customers through the booking process.
- Understand all internal and manufacturer KPIs, maximising earnings from bookings and achieving external bonuses.
- Manage relationship with CRM agency and data providers, developing opportunities to improve data usage and automated customer journey.
Requirements:
- Strong problem-solving skills and ability to work in a day-to-day management role.
- Good conflict resolution experience and ability to work with a small team.
- Professional with strong communication skills both verbally and face to face as well as digitally.
- Superbly well presented and able to lead by example.
About the Company:
Our client is a luxury brand with a strong reputation for delivering exceptional customer service. They offer a range of benefits, including 30 days holiday, pension, health cash plan, and mental health support.
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