Customer Service Team Lead

3 weeks ago


Poole, Poole, United Kingdom Collaborate Recruitment Full time
Customer Service Co-ordinator Job Summary

We are seeking a highly skilled and experienced Customer Service Co-ordinator to join our team at Collaborate Recruitment. This role would suit someone with a passion for delivering exceptional customer service and a willingness to learn and grow with our organisation.

Key Responsibilities:

  1. Act as the primary point of contact for customer service queries, managing queries from stock availability to delivery issues with orders.
  2. Process orders and oversee the order process through to final invoice.
  3. Interact with sales reps and agents to resolve customer accounts, queries, and any associated issues with orders, deliveries, and returns.
  4. Collaborate with internal teams to ensure efficient query resolution.
  5. Arrange for shipment of goods to customers, dealing with couriers and third-party service providers.
  6. Compile weekly forecasts for the warehouse to ensure they are aware of any changes to pricing, products, and new released items.
  7. Update internal systems and spreadsheets to maintain accurate records.

Requirements:

  1. A minimum of 2 years' experience in a customer service role, with excellent communication skills and confidence in using systems and spreadsheets.
  2. Ability to work collaboratively as part of a team and contribute ideas to drive success.
  3. Confidence in using Microsoft Office and internal systems.

We offer a competitive basic salary, plus an annual bonus, and a hybrid working arrangement. Our client is looking for someone who can work from their stunning offices in Poole at least twice a week, but is open to offering more flexibility depending on experience.



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