Help Desk Specialist
3 days ago
**Job Summary:**
We are seeking a skilled IT Support Professional to join our team at Inspiroz. As a Help Desk Specialist, you will be responsible for providing top-notch technical support and maintenance services to our clients.
The ideal candidate will have a strong background in computer hardware repair, outstanding customer service experience, and hands-on technical expertise. You should possess a solid understanding of Windows 7 & 10 Devices, Apple Laptops and Desktops, Active Directory, File & Printer Servers, Office 365/Google Suite, Networking & Network Switches, Hardware Installations/Troubleshooting, VoIP Systems, Video Conference Systems, Systems and Network Security, System backup, and Imaging.
**Key Responsibilities:
- Provide exceptional customer support and technical services
- Take ownership of tasks and follow through to ensure complete resolution
- Work closely with the company's support desk team to resolve technical issues
- Diagnose errors or technical problems and determine proper solutions
- Manage all on-site installation, repair, maintenance, and test tasks for items including, but not limited to: Network Equipment (servers, firewalls, routers, access points, switches), Workstations (desktops, laptops, monitors), Peripheral devices (printers, scanners, docking stations)
- Provide training to customers about product usage and maintenance
- Continuously monitor schedule in the Dispatch Portal and acknowledge newly assigned tickets throughout the day
- Acknowledge and review all assigned tickets for the next day by the end of the current shift
- Complete daily review of incoming emails to acknowledge updates, memos, and change controls
- Review equipment (servers, workstations, printers, etc.), software, and warranty expirations and make recommendations to client and Company management for upgrades
- Document client processes by creating SOPs (Standard Operating Procedures) including, but not limited to: New User Setup & Termination Processes (Active Directory), Workstation Setup Guides, Network Diagrams
**What We Offer:
- A competitive compensation package with variable pay potential and benefits
- An opportunity for career growth within the organization
- A company that is always looking to improve while adhering to our core principles
- An opportunity to make a difference in the company and to be rewarded for doing so
- A company focused on maintaining a great company culture
**Estimated Salary Range:** $60,000 - $80,000 per year, depending on experience.
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