IT Service Desk Manager
4 days ago
We are seeking a highly skilled IT Service Desk Manager to join our team at Shaw Daniels Solutions. The successful candidate will have a strong background in IT service management, excellent leadership skills, and the ability to motivate and develop their team.
The role will be based in Hampshire/Hybrid and offers a competitive salary of £45,000 - £55,000 per annum, depending on experience. This is an exciting opportunity for a seasoned professional to take on a new challenge and lead our support team to deliver exceptional customer experiences.
Key Responsibilities:
- Manage the day-to-day operations of the IT Service Desk, ensuring that all issues are resolved efficiently and effectively.
- Lead a team of technical support specialists, providing guidance, training, and development opportunities to ensure they have the skills and knowledge needed to succeed.
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the support team.
- Collaborate with other teams to ensure seamless integration and delivery of services.
Requirements:
- Minimum 5 years' experience in IT service management, preferably in a leadership role.
- Excellent leadership and communication skills, with the ability to motivate and develop a team.
- Strong analytical and problem-solving skills, with the ability to collect and interpret data to inform decision-making.
- Familiarity with ITIL and service management frameworks.
- Knowledge of Microsoft O365 Admin Centre, Service Desk tools, Active Directory, and printer/network/telephony configuration and troubleshooting.
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