Senior IT Customer Support Specialist

2 days ago


Winchester, Hampshire, United Kingdom Hampshire County Council Full time
Company Overview

Hampshire County Council is a leading local authority in the UK, recognised nationally for its high performance and commitment to excellence. Our organisation provides a wide range of public services to over a million customers, and we are seeking a skilled IT customer support specialist to join our team.

We are a modern, forward-looking employer that offers a pleasant, supportive, and collaborative working environment. Our employees enjoy great flexible working options, including remote working arrangements, and we invest heavily in their development and well-being.

Salary

The salary for this role is £32,149 - £35,241 per annum, offering a competitive package that reflects your skills and experience.

Job Description

This exciting opportunity involves delivering exceptional customer service as a member of our IT Service Desk team. You will be responsible for logging and resolving incidents within our incident management system, ensuring seamless support for our employees, schools, and partners across various systems, applications, and services.

You will work collaboratively with a talented team to provide prompt and professional assistance, absorbing information quickly and understanding new technologies and solutions. This is an ideal role for those eager to gain proficiencies across a range of technologies and applications, driving transformation in the way people work and services are delivered.

Required Skills and Qualifications
  • Basic knowledge of IT, including Microsoft Windows and Office applications
  • Absorb information quickly and understand new technologies/solutions
Benefits

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people, and adults. We offer a Disability Confident Employer status, ensuring inclusive and accessible recruitment and selection processes.

We value diversity and equality in the workplace, and we welcome applications from individuals with different backgrounds and experiences.

Others

This role can be partly carried out remotely, but some office-based working will be required to support business needs. If you are a motivated and enthusiastic individual looking for a new challenge or a chance to grow in your IT career, please consider applying for this exciting opportunity.



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