Customer Service Support Specialist

1 month ago


Winchester, Hampshire, United Kingdom Corrigenda Group Limited Full time
Job Overview:

We are Corrigenda Group Limited, a dynamic company looking for a talented Customer Service Support Specialist to join our Winchester office. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. Your duties will include taking phone and email enquiries, logging service requests, and collaborating with our engineers to ensure seamless operations.

The ideal candidate will possess excellent communication skills, be able to work efficiently in a fast-paced environment, and have a strong understanding of Microsoft Office packages. We offer a competitive salary of £26,500 per annum for this exciting opportunity.

Duties:
  1. Taking phone and email enquiries from clients, external contractors, and engineers.
  2. Logging their service requests and following up on outstanding works.
  3. Supporting our team of engineers with raising purchase orders, ordering parts and materials.
  4. Liaising with external contractors about new and outstanding works.
  5. Updating client portals.


Requirements:
  • A minimum of C/4 grade in English and Math (or equivalent).
  • Great attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to work as part of a small team to become a 'Team Player' whilst demonstrating initiative and ability to work independently.
  • Confident when speaking on the phone with a pleasant manner.
  • Well organised and able to prioritise workload.
  • IT literate – must be confident in all Microsoft Office Packages.


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