Regional Team Leader
4 weeks ago
At Kinleigh Folkard & Hayward, we are seeking a skilled Regional Team Leader to join our Block Management division in London.
This is an exciting opportunity for a seasoned professional to lead a team of property experts and drive success in our Block Management division.
The successful candidate will have a proven track record of success in managing teams, developing people, and forming strong relationships with customers and colleagues.
As a Regional Team Leader, you will be responsible for:
- Reviewing team productivity and ensuring KPIs are met and high standards of customer service are maintained.
- Managing workloads effectively and taking corrective action when necessary.
- Monitoring portfolio performance against KPIs and customer service standards.
- Reporting performance to the Divisional Manager in an agreed format and frequency.
- Handling escalated problems and issues from your team and clients.
- Coaching team members through solutions and escalating formal complaints to the Operations Manager.
- Ensuring properties within your portfolio are effectively and safely managed on behalf of your clients.
We offer a range of benefits, including additional earning potential and discounts. KFH is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees.
We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.
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