Service Centre Manager

6 days ago

Accrington, Lancashire, United Kingdom DX Network Services Limited Full time

About the Role:

This is an exciting opportunity to join DX Network Services Limited as an Operations Manager, responsible for leading and managing the operational aspects of the service centre.

Key Responsibilities:

  • Lead and manage operational aspects of the service centre to achieve budgeted and/or targeted service, cost, and quality performance measures.
  • Effectively manage all employed colleagues, third-party subcontractors, and owner drivers.
  • Manage premises, equipment, and consumables to ensure cost-effective and high-quality performance.
  • Drive and lead the change process to deliver a fully integrated service centre operation in conjunction with the General Manager.

Requirements:

  • Evident line management experience in production/logistics/mail/parcels services environment to at least the same level of responsibility.
  • Experience of running a multi-shift logistics operation.
  • Proven record of delivering great service to customers and managing ongoing customer relationships.
  • Experience of managing a diverse workforce, including subcontractors, self-employed drivers, and PAYE drivers.
  • Experience of managing direct cost budgets.
  • Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar database.

Essential Criteria:

  • Previous experience in the logistics or distribution industry.

What We Offer:

  • Competitive rates of pay.
  • Holidays: 25 days increasing with length of service + bank holidays.
  • Long Service Recognition scheme.
  • Enhanced Maternity & Paternity.
  • Enhanced Company Pension Scheme.
  • Life Assurance.
  • Employee Assistance programme including 24/7 Virtual GP.
  • DX Discounts Portal.
  • Excellent opportunities for career progression.

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