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Healthcare Navigation Assistant

2 months ago

Accrington, Lancashire, United Kingdom Oswald Medical Centre Ltd Full time
About Oswald Medical Centre Ltd

Oswald Medical Centre Ltd is a reputable and award-winning healthcare provider, dedicated to delivering exceptional primary care services to our patients. We operate across three branch sites, serving a diverse population of over 15,250 patients.

Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as an Apprentice Care Navigator. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our medical centre.

Key Responsibilities
  • Prepare consulting rooms with clinical stationery, test requests, and sample bottles, following established protocols and checklists.
  • Close down consultation rooms, secure the building, and perform daily tasks as required.
  • Check pharmacy fridge temperatures, record temperatures, and take necessary actions to maintain a safe and compliant environment.
  • Conduct weekly and monthly building checks, identifying and reporting any issues or concerns.
  • Assist with fire safety procedures, including fire drills and emergency response.
  • Reconcile evening appointments, ensuring accurate and timely recording of patient information.
  • Provide exceptional patient care, navigating patients to the most suitable healthcare professionals and ensuring appointments are allocated as required.
  • Communicate effectively with patients, staff, and external partners, maintaining confidentiality and adhering to data protection policies.
  • Process new patient registrations, promote digital services, and contribute to quality outcomes initiatives.
  • Book appointments with clinical teams, ensuring patients receive the correct care and attention.
  • Deal with home visit requests, emergency presentations, and other patient-related matters.
  • Maintain accurate and up-to-date patient records, ensuring correct information is recorded and available for clinical teams.
  • Participate in practice uptake encouragement initiatives, contributing to quality outcomes and framework requirements.
  • Receive visitors and deliveries, adhering to established protocols and procedures.
  • Ensure staff sign-in and sign-out procedures are followed, maintaining accurate records and handover diaries.
  • Adhere to safeguarding and child protection policies, reporting any concerns or issues promptly.
  • Scan, code, and file patient information accurately and efficiently.
  • Perform electronic document management tasks as required.
  • Ensure accurate and timely data input, maintaining the integrity of patient records.
  • Deal with requests for private work or death administration, ensuring prompt and accurate recording of patient information.
  • Undertake other general clerical duties as required by the practice.
Requirements
  • Must have a smart appearance and maintain a professional demeanor.
  • Must possess excellent written and communication skills, with the ability to interact effectively with patients and staff.
  • Must have basic IT skills and be proficient in using practice software and systems.
  • Must be a good listener, with the ability to empathize with patients and provide exceptional care.
  • Must have a keen attention to detail, with the ability to maintain accurate records and follow established protocols.
  • Must have a good standard of English, with the ability to communicate effectively with patients and staff.
Additional Information

We offer a competitive salary, 24 days holiday plus Bank Holidays, parking on site, and a staff uniform. Our practice is committed to providing a supportive and inclusive work environment, with regular team meetings and opportunities for professional development. We are a flexible employer, offering in-house training and a range of benefits to support your career growth and well-being.