Membership Sales Ambassador
2 days ago
Are you passionate about delivering exceptional customer experiences and growing a membership model? We are seeking a highly organised and proactive individual to join our team as a Membership Sales Ambassador in St. Albans.
About the RoleThis is a full-time opportunity, working 40 hours per week, where you will have the chance to engage with pet owners, support the growth of our client's membership model, and help create a seamless experience for both pets and their owners.
Key Responsibilities- Develop innovative ways to attract new members within your local area, including events, community outreach, and building relationships with pet owners.
- Manage a waiting list of prospective members, engaging them via phone and email, offering clinic tours, and answering any questions they may have.
- Organise and run tours and open days at the clinic, followed by a follow-up to convert visitors into happy members.
- Take ownership of the clinic's membership sales, covering core membership plans and additional services.
- Act as the trusted point of contact for members, ensuring their journey with us is smooth and enjoyable.
- Play a key role in maintaining high customer retention rates.
- Collaborate closely with the wider team and head office to drive success.
We require a highly organised, calm, and proactive individual who can juggle multiple priorities while meeting high standards. An entrepreneurial self-starter with a passion for exploring different marketing approaches and finding what resonates best with the community is essential.
A warm and genuine person who is a 'non-salesy' friend to local members, a great communicator with strong people skills, and someone eager to take on responsibility and grow with the company is ideal.
And most importantly, a true animal lover.
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