Retail Operations Manager

3 weeks ago


St Albans, Hertfordshire, United Kingdom Rennie Grove Peace Hospice Care Full time

Role Overview:

The Shop Manager will be responsible for leading and managing a shop in an effective and efficient manner. To maximize shop and online revenue, they will deliver excellent customer service and provide a safe and engaging environment for staff and customers.

Main Responsibilities:

  • Managing, motivating, and developing all shop staff, including a team of shop volunteers.
  • Maximizing the sales and profitability of the shop.
  • Providing a safe and healthy shop environment.
  • Acting as a Rennie Grove Peace ambassador within the community.
  • Leading and managing a team of direct reports, carrying out individual performance reviews and supporting their ongoing personal development through coaching and training.
  • Inducting and training volunteers in aspects of shop operation, health and safety, and customer service.
  • Encouraging volunteers to participate in Rennie Grove Peace special events and training opportunities.
  • Being an ambassador for Rennie Grove Peace, actively demonstrating our values with staff, customers, and the local community.

About Rennie Grove Peace Hospice Care:

Rennie Grove Peace Hospice Care is a charity that provides supportive care to patients and their families. We are committed to delivering high-quality care and services that meet the needs of our community.



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