Retail Operations Coordinator
4 weeks ago
Job Title: Retail Administrator
Job Summary:
The Retail Administrator is a key member of the Motor Fuel Group team, responsible for providing administrative support to the regional operations teams. This role involves managing communication bulletins, POS ordering, and office operations to ensure organisational effectiveness and efficiency.
Main Responsibilities:
- Manage and create MFG Bulletins to be distributed to Contract Managers
- Manage POS ordering on Workstream and create weekly reports
- Administrate Contract Manager applications, agreements, enquiries, credit checks, border agency/VAT number checks, and develop the DocuSign process
- Coordinate Contract Management Recruitment and application website, and manage invites and attendances
- Administrate the text local service for communicating messages to Contract Managers and manage databases
- Prepare spreadsheets, reports, and bulletins to maintain databases and assist with general office operations
- Maintain and file site licenses, and update site address lists
- Coordinate MFG's CM Credit Check/Border Agency and VAT Checks
- Manage ADT checking and maintenance, and issue reporting and KPIs
- Maintain Company Station on MFG's website
- Transfer and dispose of records according to retention schedules and policies, ensuring GDPR compliance
- Assist with answering telephone calls, meeting and greeting Company visitors, and maintaining a tidy office environment
Work Context:
The post is based at MFG's Head office in St. Albans, with occasional business travel required. Additional hours may be worked to meet business needs.
Level of Autonomy and Decision-Making:
The post holder is required to make decisions on their areas of responsibility, with a zero limit for revenue expenditure and capital expenditure.
Communications:
Main internal contacts include the Trading Team, Operations Director, Regional Managers, Area Managers, Customers/ Clients, Directors, Accounts Department, and other Head Office Personnel.
Main external contacts include representatives from external suppliers, Contract Managers, Contract Manager applicants, Contractors, and Customers.
Complexity:
The main sources of complexity are ensuring customer expectations are met/exceeded in a fast-moving/volatile business market, communicating with customers, contract managers, contractors, and third-party suppliers, and improving business efficiency in an economic challenging period.
Knowledge and Skills Required:
- Effective communication skills; verbal, electronic, and written
- Highly computer literate with excellent working knowledge of Microsoft Office programmes
- Excellent organisational skills with the ability to prioritise tasks and work to deadlines
- Ability to achieve targets while maintaining accuracy
- Ability to develop positive working relationships with colleagues and external contacts
- Rational decision-making and strategic thinking
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