Hotel Operations Manager
5 days ago
We are creating our new distinct hotel brand that does things differently: inviting our guests to explore the surrounding neighbourhood, discovering the stories of its people, savouring its food and flavours and taking in every delightful detail.
Backed by one of the UK's leading hospitality companies, we blend centuries of industry know-how with thoughtful gestures, stylish details and a fresh approach to dining, creating the perfect place to recharge, relax and connect. Our multi-year development plan will see us transform a portfolio of properties into unique, design-led hotels across the country, providing a luxurious setting for guests and locals alike.
As a Hotel Operations Manager, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork You'll make sure the team maintain high standards and that our customers are kept happy.
Estimated salary: £25,000 - £35,000 per year.
Key Responsibilities:
- Provide customers with a heartfelt and memorable experience each and every time they visit
- Deputise for the management team and resolve any issues that arise in their absence
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible
Requirements:
- A great eye for detail, making sure every pint is poured to perfection
- Be a role model to the team on giving great service and making sure every customer receives a warm welcome
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift
- A positive can-do attitude and be a real team player
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