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Housing Service Coordinator

2 months ago

Elgin, Moray, United Kingdom Moray Council Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Housing Needs Officer. This is an exciting opportunity to contribute to the delivery of a high-quality housing service within Moray.

Key Responsibilities
  • Assist the Senior Housing Needs Officer in managing an effective Allocations/Homeless service.
  • Work as part of a team to provide an effective homelessness service.
  • Contribute to the aims and objectives of the Moray Homelessness Strategy.
  • Provide support to the Senior Housing Needs Officer where appropriate.
Key TasksAllocations Tasks
  • Ensure that Council houses are allocated in accordance with agreed Policy and Procedures.
  • Deliver advice and assistance to Housing Applicants in terms of current Policy and potential Housing options.
  • Work with other team members to encourage Team Working and to deliver a High Quality Housing Service.
  • Manage, monitor, and report on the Housing List.
Homelessness Tasks
  • Interviewing homeless applicants.
  • Making appropriate investigations and enquiries.
  • Advising applicants of their housing rights and responsibilities.
  • Making contact with appropriate agencies to provide assistance.
  • Giving appropriate enhanced information, advice, and assistance to applicants.
  • Giving applicants a formal decision on their homeless applications.
  • Arranging offers of accommodation where appropriate.
Requirements
  • Experience of working in a Housing Needs Section.
  • Knowledge of all Housing Practice and Legislation.
  • Knowledge of good practice related to Allocations/Homelessness.
  • 4 SQA National 5 grades or equivalent at level 3 or above including English and Maths/Arithmetic.
  • Flexibility, friendly, and approachable attitude.
  • Ability to work under pressure.
  • Ability to analyse, prepare, and present statistical and performance information in an accurate and understandable manner.
  • Ability to analyse complex housing problems and propose relevant solutions.
  • Ability to work with a minimum of supervision.
  • Prioritise tasks and co-operate with colleagues.
  • Good team worker.
  • Pro-active approach to work with other agencies.
  • Ability to use own initiative.
  • Ability to deliver a high level of customer care.
  • Ability to communicate effectively both orally and in writing.
  • Ability to practically support other Housing Needs Officers.