Customer Service Representative
2 weeks ago
Job Description:
About the Role:
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at First Base. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling claims and evaluating damage in line with policy guidelines.
Key Responsibilities:
- Assess claims and evaluate damage in line with policy guidelines.
- Answer any inbound calls and questions regarding claims.
- Identify potential fraud indicators and proactively escalate to the relevant department.
- Ensure clear understanding of customer needs and expectations.
- Maintain consistent and effective communication with internal and external stakeholders.
- Manage caseload efficiently, ensuring accurate documentation and notes.
Key Skills:
- Customer service experience is a plus but not required; attitude and potential are valued.
- Excellent communication skills, written and verbal with the capability to write letters in line with company standards.
- Ability to negotiate and influence others whilst maintaining an empathetic approach.
- Eager to learn in a fast-paced environment.
- Team-oriented and collaborative.
- Positive attitude and commitment to an inclusive team environment.
Work Benefits:
- Minimum of 31 days holiday (including bank holidays) with options to buy and sell days.
- Health support: dental insurance, health plans, mental health resources, and wellness activities (e.g., yoga, mindfulness).
- Financial perks: annual bonuses, salary reviews, competitive pension, employee savings, and loans.
- Work-life balance: well-being activities, sports and social events, and a supportive return-to-work program.
- Family support: generous maternity/paternity leave, partner life assurance, and critical illness cover.
- Tech discounts: deals on gadgets like wearables, tablets, and laptops.
- Transportation: car salary exchange, cycle scheme, and vehicle breakdown cover.
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