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Customer Service Advisor
2 months ago
Customer Service Advisor
Location: Brockworth, Gloucestershire
Hours: Monday to Friday, 9 am to 5 pm, Hybrid working
Salary: £24,100 increasing to £25,600 after 18 months
MUST BE ABLE TO START ON 7TH OCTOBER 2024 FOR 6 WEEKS TRAINING (WITH NO HOLIDAY DURING THIS TIME)
Job Description
Our leading client is on the hunt for Customer Service Advisors to join their rapidly growing team
Whether you're plotting a retail escape or kickstarting your post-grad journey, our client wants to hear from you This position offers a professional environment where you can utilise and grow your customer interaction skills whilst working alongside a fantastic team.
Key Responsibilities of a Customer Service Advisor
* Assess claims and evaluate damage in line with policy guidelines.
* Answer any inbound calls and questions regarding claim
* Identify potential fraud indicators and proactively escalate to the relevant department.
* Ensure clear understanding of customer needs and expectations.
* Maintain consistent and effective communication with internal and external stakeholders.
* Manage caseload efficiently, ensuring accurate documentation and notes.
Key Skills of a Customer Service Advisor
* Customer service experience is a plus but not required; attitude and potential are valued.
* Excellent communication skills, written and verbal with the capability to write letters in line with company standards.
* Ability to negotiate and influence others whilst maintaining an empathetic approach.
* Eager to learn in a fast-paced environment.
* Team-oriented and collaborative.
* Positive attitude and commitment to an inclusive team environment.
Work benefits
* Minimum of 31 days holiday (including bank holidays) with options to buy and sell days.
* Health support: dental insurance, health plans, mental health resources, and wellness activities (e.g., yoga, mindfulness).
* Financial perks: annual bonuses, salary reviews, competitive pension, employee savings, and loans.
* Work-life balance: well-being activities, sports and social events, and a supportive return-to-work program.
* Family support: generous maternity/paternity leave, partner life assurance, and critical illness cover.
* Tech discounts: deals on gadgets like wearables, tablets, and laptops.
* Transportation: car salary exchange, cycle scheme, and vehicle breakdown cover.
To be considered for this role, apply now or get in touch with Tia Roberts at First Base Employment
