Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our Inbound, Customer Care Team at Laithwaites, a leading wine retailer. As a Customer Service Executive, you will play a vital role in providing exceptional customer experiences, resolving queries, and driving sales.
Key Responsibilities:
- Answering inbound customer calls regarding order enquiries, complaints, subscriptions, and storage.
- Upselling and promoting wine products.
- Inputting and updating customer data using bespoke software.
- Performing ad-hoc administration tasks.
Requirements:
- Full training will be provided.
- Strong communication skills, both written and verbal.
- Previous experience in Customer Service, Hospitality, or Retail is desirable.
- Good MS Office skills, particularly in Word, Excel, and Outlook.
What We Offer:
- Generous staff discount.
- Free parking on-site.
- Realistic and achievable commission structure.
- Weekly wine tasting.
- Continuous opportunity for career progression and further qualifications.
About Hooray Works Ltd:
Hooray is proud to be working with Laithwaites to exclusively recruit for this role. As champions of diversity and inclusion, we commit to reviewing every application with complete fairness and equality. If you are interested in this opportunity, please apply with an up-to-date copy of your CV.
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