Service Delivery Manager

2 weeks ago

Norwich, Norfolk, United Kingdom Change Grow Live Full time

About the Role:

We are seeking a highly skilled and experienced professional to join our team as a Service Delivery Manager. As a key member of our leadership team, you will be responsible for the operational management of a team of staff, ensuring that they are equipped to deliver high-quality services to our service users.

About You:

To be successful in this role, you will need to have a degree-level qualification or equivalent experience in a relevant field. You will also need to have a proven track record of developing and leading health and social care services, with a focus on delivering high-performance and quality standards.

Key Responsibilities:

  • Operational line management of a team of staff, including supervision, appraisal, performance, and sickness management.
  • Empowering staff to promote hope, empowerment, choices, control, and opportunities that assist service users in reaching their full potential.
  • Working with the team and Designated Safeguarding Lead to ensure that practices within the team/service enable identification of service users, children, and families who are at risk.
  • Ensuring that staff are competent in the delivery of interventions that reduce risk to service users.
  • Supporting staff to improve service user outcomes through observed practice and providing timely, values-based feedback.
  • Managing the day-to-day running of the Entry Into Service team and Outreach and Engagement Team.

What We Offer:

  • 25 days' holiday (rising by 1 day for each year's service, capped at 30 days).
  • Paid 'Wellness' hour each week, along with a 'Wellness' hub.
  • Employee Assist Programme.
  • Contributory pension scheme.
  • A great selection of benefits, including discounts for shopping, cinema, holidays, etc.
  • A friendly and supportive team.
  • Training, career development, and progression opportunities.
  • Generous Refer-a-Friend scheme.

Please note: If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route, but must meet the minimum salary requirements for the role.

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