Customer Service Telephone Advisor

1 month ago


Sutton Coldfield, Birmingham, United Kingdom James Hardie Full time
About James Hardie

We are the global market leader in fiber gypsum and fiber cement solutions with the fermacell and James Hardie brands. Our innovative approach is changing the way Europe builds, and we're setting new standards in lean manufacturing, demand creation, and implementing our push-pull strategy.

Job Description

As a Customer Service Telephone Advisor, you will be part of our fantastic team that combines the creative spirit of a start-up with the power of a global market leader. Your key responsibilities will include:

  • Order processing (SAP) including planning and organizing the logistics
  • Enquiries over the phone and per email from partner and end user
  • Customer and master data maintenance for national and international partners
  • Processing of customer complaints and credit notes
  • Department-related tasks or projects as required
Requirements

To be successful in this role, you will have completed a commercial apprenticeship with professional experience in the office. You should feel confident in using SAP R/3 and MS Office. Additionally, you should inspire our local partners and team with your friendly, winning, and confident manner.

What We Offer

We offer continuous, individual development opportunities and the freedom to participate in processes and projects. If you're looking for a challenging and rewarding role, apply now



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