Customer Service Coordinator

1 week ago


Sutton Coldfield, Birmingham, United Kingdom GCC Facilities Management plc Full time
Job Description

As a key member of our team, you will be responsible for the proactive management of client accounts at GCC Facilities Management plc. Your primary goal will be to ensure client satisfaction and retention by effectively dealing with queries and complaints. You will work closely with clients, area managers, contractors, and colleagues to add value to each transaction.

Main Responsibilities
Manage client accounts proactively to ensure satisfaction and retention
Deal with queries and complaints in a timely and efficient manner
Communicate effectively with clients, area managers, contractors, and colleagues
Process remittance and pay queries

Requirements
Minimum 2 years' experience in customer management and retention in a B2B environment
Excellent telephone manner and written communication skills
Ability to build rapport and close working relationships
Excellent organisational and administrative skills
Competent in using Microsoft Word, Excel, and Outlook
Customer service experience and working to targets
Education to degree level with minimum GCSEs Maths & English Grade B/Grade 6 or above

  • Sutton Coldfield, Birmingham, United Kingdom James Hardie Full time

    Customer Service AdvisorBecome part of the James Hardie Europe GmbH success story.We are the global market leader in fiber gypsum and fiber cement solutions with the fermacell and James Hardie brands. Our innovative products and solutions are changing the way Europe builds.We are looking for a Customer Service Advisor to join our team in Sutton Coldfield, UK...


  • Sutton Coldfield, Birmingham, United Kingdom GCC Facilities Management plc Full time

    Job DescriptionPurpose of roleAs a Customer Account Co-ordinator, you will be responsible for the proactive management of GCC client accounts while ensuring satisfaction and retention.You will liaise with Clients, GCC Area Managers, GCC Contractors, GCC Direct Cleaners, colleagues across the business and suppliers, adding value to each transaction.Key...


  • Sutton Coldfield, Birmingham, United Kingdom GCC Facilities Management plc Full time

    Purpose of the RoleThe Customer Account Coordinator will be responsible for managing client accounts to ensure satisfaction and retention. This involves liaising with clients, colleagues, and suppliers to add value to each transaction.Key ResponsibilitiesProactively manage client accounts to ensure satisfaction and retentionLiaise with clients, colleagues,...


  • Sutton Coldfield, Birmingham, United Kingdom James Hardie Full time

    Job DescriptionBecome a key player in the success story of James Hardie Europe GmbH.We are the global market leader in fiber gypsum and fiber cement solutions with the fermacell and James Hardie brands.Our team combines the creative spirit of a start-up with the power of a global market leader.We are looking for a Customer Service Advisor (m/f/d) to join our...


  • Sutton Coldfield, Birmingham, United Kingdom Reed Full time

    Operations CoordinatorAre you a detail-oriented individual with a passion for process improvement? We're seeking an Operations Coordinator to join our team at Reed, a rapidly expanding company with a strong presence across the UK, USA, and Australian markets.Key Responsibilities:Onboard new employees and ensure a seamless integration into our team.Track...


  • Sutton Coldfield, Birmingham, United Kingdom Reed Full time

    Operations CoordinatorAre you a detail-oriented individual with a passion for process improvement? We're seeking an Operations Coordinator to join our team at Reed, a rapidly expanding company with a strong presence across the UK, USA, and Australian markets.Key Responsibilities:Onboard new employees and ensure a seamless integration into our team.Track...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Sutton Coldfield, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Sutton Coldfield, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Sutton Coldfield, Birmingham, United Kingdom GCC Facilities Management plc Full time

    Purpose of roleThe Client Account Coordinator will be responsible for the proactive management of GCC Facilities Management plc client accounts, ensuring satisfaction and retention.Key responsibilities include liaising with clients, GCC Area Managers, GCC Contractors, GCC Direct Cleaners, colleagues, and suppliers to add value to each transaction.Working...


  • Sutton Coldfield, Birmingham, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative at our Streetly Express store. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring that our customers have a positive shopping experience.Key ResponsibilitiesProvide excellent...


  • Sutton Coldfield, Birmingham, United Kingdom Reed Full time

    Operations Coordinator OpportunityReed is seeking a highly motivated and organized Operations Coordinator to join their rapidly expanding team. This role offers a unique chance to make a tangible impact on the day-to-day business operations and contribute to the company's growth.Key Responsibilities:Onboard new employees seamlessly into the team, ensuring a...


  • Sutton Coldfield, Birmingham, United Kingdom Reed Full time

    Operations Coordinator OpportunityReed is seeking a highly motivated and organized Operations Coordinator to join their rapidly expanding team. This role offers a unique chance to make a tangible impact on the day-to-day business operations and contribute to the company's growth.Key Responsibilities:Onboard new employees seamlessly into the team, ensuring a...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Sutton Coldfield, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Sutton Coldfield, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer...


  • Sutton Coldfield, Birmingham, United Kingdom Tesco Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Store Colleague at Tesco. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide excellent customer service, responding to customer queries...


  • Sutton Coldfield, Birmingham, United Kingdom Tesco Full time

    About the RoleWe're looking for a motivated and customer-focused individual to join our team as a Customer Service Assistant at our Tesco Streetly store.Your Key ResponsibilitiesProvide exceptional customer service, greeting customers with a smile and serving them with pride.Build rapport with customers, ensuring they leave the store having experienced a...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is looking for a Customer Service Representative to join our team in Sutton Coldfield. As a key member of our team, you will be responsible for delivering exceptional customer service and support, while participating in all aspects of the operational workflow.Key Responsibilities:Engage with customers, providing service and...


  • Sutton Coldfield, Birmingham, United Kingdom James Hardie Full time

    Join Our Team as a Customer Service Telephone AdvisorWe are the global market leader in fiber gypsum and fiber cement solutions with the fermacell and James Hardie brands. Our innovative approach is changing the way Europe builds, and we're setting new standards in areas such as lean manufacturing, demand creation, and implementing our push-pull...


  • Sutton Coldfield, Birmingham, United Kingdom James Hardie Full time

    Join Our Team as a Customer Service Telephone AdvisorWe are the global market leader in fiber gypsum and fiber cement solutions with the fermacell and James Hardie brands. Our innovative approach is changing the way Europe builds, and we're setting new standards in areas such as lean manufacturing, demand creation, and implementing our push-pull...


  • Sutton Coldfield, Birmingham, United Kingdom James Hardie Full time

    Join Our Team as a Customer Service AdvisorBecome a key player in the success story of James Hardie Europe GmbH, a global market leader in fiber gypsum and fiber cement solutions. As a Customer Service Advisor, you will be part of a dynamic team that combines the creative spirit of a start-up with the power of a global market leader.Your Key...