Customer Service Coordinator
1 week ago
As a key member of our team, you will be responsible for the proactive management of client accounts at GCC Facilities Management plc. Your primary goal will be to ensure client satisfaction and retention by effectively dealing with queries and complaints. You will work closely with clients, area managers, contractors, and colleagues to add value to each transaction.
Main Responsibilities
Manage client accounts proactively to ensure satisfaction and retention
Deal with queries and complaints in a timely and efficient manner
Communicate effectively with clients, area managers, contractors, and colleagues
Process remittance and pay queries
Requirements
Minimum 2 years' experience in customer management and retention in a B2B environment
Excellent telephone manner and written communication skills
Ability to build rapport and close working relationships
Excellent organisational and administrative skills
Competent in using Microsoft Word, Excel, and Outlook
Customer service experience and working to targets
Education to degree level with minimum GCSEs Maths & English Grade B/Grade 6 or above
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