Customer Support Specialist

1 month ago

Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000
Customer Service Advisor

We are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Sutton Coldfield, United Kingdom.

Key Responsibilities:
  • Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.
  • Resolve customer issues efficiently, escalating when necessary to ensure customer satisfaction.
  • Process customer orders, manage account information, and maintain accurate records of customer interactions.
  • Collaborate with internal teams to ensure seamless customer service and support.
  • Perform administrative tasks as required to maintain a high level of customer satisfaction.
Requirements:
  • Previous experience in a customer-facing role, preferably in a similar industry.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office and CRM systems, with the ability to learn new technologies quickly.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Competitive salary, pension scheme, and healthcare benefits, with opportunities for training and development.
What We Offer:
  • A supportive work environment with a clear career progression path.
  • Flexible working options, including remote work arrangements.
  • Opportunities for professional growth and development, with a focus on customer service excellence.

If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please submit your application.

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