Senior Contract Management Team Lead

4 days ago

Reading, Reading, United Kingdom Macro Full time

Job Opportunity

Senior FM Account Lead

Job Summary

We are seeking a highly skilled and experienced Senior FM Account Lead to oversee the maintenance and operation of our company's facilities. As a key member of the Macro team, you will be responsible for ensuring that our facilities are safe, well-maintained, and operating efficiently.

Main Responsibilities

  • Service Delivery
    • Operational management of internal and external service delivery teams to ensure quality of services provided are continually improved and exceed customer expectations.
  • Supply Chain Management
    • Robust management of suppliers to achieve a high level of service and measure performance.
  • Financial Management
    • Budget responsibility and financial reporting to the Client and Macro.
  • Risk Management
    • Minimise risk and maintain or improve profitability against agreed targets.
  • Relationship Management
    • Client and team relations.
  • Business Development
    • Identify and pursue opportunities for and with Macro.
  • Communication
    • Cascading information to customers, peers, and team while keeping the Macro management team fully informed.
  • People Management
    • Line management of staff and through mentoring, developing, coaching, and appraising.
  • Documentation and Process
    • Assist with the production of documents and information for the Macro management team.
  • Networking
    • Maintain contact with peers and contacts in the relevant sectors to stay abreast of best practice and opportunities.

Requirements

  • Facilities management experience.
  • Excellent people management skills.
  • Relationship management.
  • Budgeting and financial management experience.
  • A qualification or experience-based accreditation in facilities management, such as MIWFM or MRICS, and a NEBOSH general certificate are also essential for this role.

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