Senior Contract Management Team Lead

2 days ago

Reading, Reading, United Kingdom Macro Full time

Job Title: Senior Contract Management Team Lead

Job Summary:

We are seeking a highly skilled and experienced Senior Contract Management Team Lead to join our team at Macro. As a key member of our operations team, you will be responsible for overseeing the maintenance and operation of our company's facilities.

Key Responsibilities:

  • Provide leadership and direction to the account operation teams and take budgetary responsibility of accounts allocated to you.
  • Develop a relationship built on trust with clients and deliver performance data as required.
  • Implement best practice procedures in line with company policy and client specified standards for QSHEW, Quality, Environmental and technical standards.
  • Manage a high level of service through robust management of suppliers and measurement of performance.
  • Manage financial budgets and report to clients and senior management.
  • Minimise risk and maintain or improve profitability against agreed targets.
  • Manage client and team relations, business development, and advise senior management of any perceived risks and mitigation actions.
  • Produce monthly performance reports to clients and senior management.
  • Communicate information to customers, peers, and team while keeping the Macro management team fully informed.
  • Manage staff through mentoring, developing, coaching, and appraising.
  • Assist with the production of documents and information for the Macro management team.
  • Maintain contact with peers and contacts in the relevant sectors to keep abreast of best practice and opportunities.

Requirements:

  • Facilities management experience.
  • Excellent people management skills.
  • Relationship management.
  • Budgeting and financial management experience.
  • A qualification or experience-based accreditation in facilities management, such as MIWFM or MRICS, and a NEBOSH general certificate.

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