Operational Support Specialist

3 weeks ago


Washington, Sunderland, United Kingdom dormakaba Full time

About the Role

We are seeking a highly organized and capable individual to join our team as a Service Coordinator. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our customers.

Your Key Responsibilities

  • Collaborate with our field service technicians to plan, prioritize, and organize their day-to-day operations.
  • Build strong relationships with our technicians, customers, and other stakeholders to ensure seamless communication and coordination.
  • Liaise with customers to arrange timing of visits, provide updates on any changes, and facilitate the delivery of equipment and materials.
  • Work in a fast-paced environment, adapting to changing requirements and priorities to ensure successful outcomes.

What We're Looking For

  • Excellent customer service skills, with the ability to communicate clearly and effectively with internal and external clients.
  • IT literacy, with knowledge of MS Office products and experience with CRM packages such as Servicemax or similar.
  • Proven ability to solve problems and work in a pressurized environment.
  • A calm and confident manner, with a positive attitude and a willingness to go the extra mile for customers.

About Us

dormakaba is a globally successful company with a family business culture, employing over 15,000 employees worldwide. We offer a range of development and training opportunities, supporting our employees in the field and in our office locations.

Our Benefits

  • 25 days annual leave + bank holidays
  • Boost your holiday to 28 days with our holiday purchase scheme
  • Significant quarterly bonus scheme
  • SMART pension scheme
  • 2 x life insurance
  • Enhanced maternity/paternity benefits
  • Medical insurance & medical cash plan
  • Free employee advice service
  • Employee discount platform
  • Internal recognition & reward schemes

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