IT Support Specialist

2 months ago


Washington, Sunderland, United Kingdom END. Full time

Job Title: IT Support Specialist

Company: Tech Solutions Ltd

Responsibilities:

  • Manage IT incidents efficiently
  • Handle Service Requests for new starters and hardware replacements
  • Provide 1st, 2nd, and occasional 3rd line support
  • Monitor IT Services daily for smooth operations
  • Maintain On-premise and Cloud infrastructure
  • Manage network systems and security appliances
  • Offer end-user training on systems
  • Coordinate with third-party vendors for support and quotations

Requirements:

  • Strong time-management, organizational, and communication skills
  • Experience in troubleshooting IT hardware and software
  • Proficiency in Active Directory, O365, and Microsoft Server technologies
  • Familiarity with SAN, backup technologies, and network infrastructure
  • Hands-on experience with ERP systems and SQL
  • Awareness of warehouse operations

Benefits:

  • 29 days holiday including bank holidays and birthday off
  • Company pension scheme
  • Generous staff discount
  • Access to Employee Assistance Programme
  • Opportunities for professional development
  • Free onsite parking

About Us:

Tech Solutions Ltd is a leading provider of IT services, committed to excellence and customer satisfaction. We value passion, dedication, and simplicity in our work culture. Our company is dedicated to delivering high-quality IT solutions to our clients, and we are seeking a skilled IT Support Specialist to join our team.



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