IT Support Specialist
2 months ago
About the Role:
We are seeking a highly skilled and experienced IT Support Specialist to join our team at END. as a Technical Support Engineer. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Investigate and resolve IT incidents in a timely and efficient manner.
- Manage and maintain our on-premise and cloud infrastructure, including virtual hosts, machines, SAN/NAS, backups, UPS, Active Directory, DHCP, DNS, and SaaS platforms.
- Manage and maintain all network systems, including switches, security appliances, and telephony systems.
- Provide end-user training on new and existing systems.
- Liaise with third-party support vendors for quotations and support issues.
Requirements:
- Strong time-management, organisational, and communicative skills, with the ability to multi-task in a fast-paced, deadline-oriented environment.
- Experience of troubleshooting IT hardware and software.
- Excellent written and verbal communication skills.
- Awareness of and proficiency with Active Directory, WSUS, O365, Microsoft Server, and desktop technologies.
- Experience with SAN solutions.
- Experience of backup technologies such as VEAM.
- Previous experience in corporate network infrastructure, including Cisco/Meraki technologies.
- Hands-on experience with an ERP system would be an advantage, along with an understanding of SQL.
- Awareness of warehouse operations.
What We Offer:
- 29 days holiday (including bank holidays and your birthday).
- Company pension scheme.
- Generous staff discount.
- Access to Employee Assistance Programme.
- Opportunities for professional development and career progression.
- Free onsite parking.
About Us:
At END., we are passionate about delivering exceptional service to our customers. Our core values underpin everything we do as a business, and we are committed to putting our customers first, being positive and collaborative, and keeping it simple. If you share our values and are looking for a challenging and rewarding role, we would love to hear from you.
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